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Shipping is Cheap, Reliable & Quick!
Orders are shipped by Premium Courier service by base on weight starting from $19.90. Add your favourite items in cart and estimate shipping.
Priority Handling upgrade options is also available and we will put your order to be processed prior to general orders, at as little as $4 extra.
Estimated Delivery Time:
1 to 3 working days
2 to 5 working days
5 to 7 working days
International Delivery outside Australia
7 to 16 working days
(New Zealand customers please add an additional 1 working day to the estimated time frames)
When choosing the Express Courier option we will ship your order by one of the following courier services (unless otherwise stated) using Express / Priority services, at this time we do not offer Standard courier services as the savings to you are minimal in the majority of cases for a much slower and less reliable service.
- Startrack Courier
We will select any one of the above couriers at our discretion to ensure the most appropriate shipping service is provided to your location, a parcel tracking number will be provided for all above mentioned courier services which you will be able to track online, we will also email you regular tracking updates so you know where your parcel is at all times.
* Leaves warehouse in 3 – 5 days.
PLEASE NOTE: We do not normally deliver to a PO Box or like address although on rare occasions we may make an exception, but this is solely at our discretion and delivery will usually take an additional 1 - 2 working days.
The above delivery times are estimations only and are based on averages from the data collected in our shipping records while also taking in to consideration the estimations provided by the courier services, while in most cases the shipping time will in fact be shorter.
HOW DO I TRACK MY ORDER(S) ONCE IT IS DISPATCHED?
Once your order is dispatched we will email you to let you know this along with the tracking details and a link to track your parcel if you wish to track it manually, we will also send you regular tracking updates so you know were your parcel is at all times.
If you wish to track your parcel manually you can do so by entering your tracking number provided in to the tracking systems as provided by the selected courier, the courier tracking systems can be found at the following web locations:
|Registered Air mail:||http://auspost.com.au/track/|
*Registered Air mail does provide a code for delivery, however it may not be available for real-time tracking depending on your local postal service, in these cases please contact us for any delivery enquiry.
CAN I CHANGE MY SHIPPING ADDRESS AFTER I HAVE PLACED MY ORDER?
You can change your shipping address after you have placed your order by contacting our customer service team, this is provided your order has not been dispatched. Once your order is dispatched though you will need to contact the courier who is delivering your parcel to try and change the delivery address.
Couriers can not always change your delivery address, some may refuse to due to security reasons or may not be able to due to where the parcel is currently located. Some couriers may also charge a fee of $15 for such changes or for incorrect delivery addresses, this is why we suggest you confirm your shipping address before or at the time of your order confirmation.
Please note any change of address may not be successful and can cause delivery delays and delivery times to be extended, such changes can also increase the risk of your order being lost or damaged in transit due to the increased handling.
WHAT HAPPENS IF MY PARCEL IS LOST IN TRANSIT? IS IT COVERED BY SHIPPING INSURANCE?
We use some of the worlds leading couriers so shipping an order is usually very safe and secure, we also go to great lengths to ensure your order is well packaged so its unlikely any damage will occur in transit, but sometimes things dont go to plan and things go wrong this is why we offer shipping insurance which is covered by our private company insurance, the option to purchase shipping insurance is available on every product page as an option to add to your purchase so you have complete peace of mind during the shipping process.
If you choose to purchase the shipping insurance option this will cover your product(s) to their full value should they be lost or damaged while in transit to you, this does not cover the product(s) after delivery has been completed to you.
To make a claim simply email our customer service team at firstname.lastname@example.org and advise us of the situation and your order number and details of the affected products, once we receive your claim we may ask you for additional information, we also communicate with the couriers and obtain a report from them. Please note insurance claims can only be processed once we receive all claims and reports from both yourself and the courier, which can take up to 5 working days, although in some cases this can take longer, once your claim is approved we will either reship your order or offer a refund at our discretion.
If you choose not to purchase shipping insurance then any goods lost or damaged in transit are at your liability and you will need to raise a claim with the couriers directly, while some couriers will offer some protection against such things this is usually limited to a maximum claim of $100 USD per shipment, in such cases we will assist were we can to ensure you get the maximum claim possible, in most cases though the couriers will not respond to appeals.
I NEED MY ORDER URGENTLY, CAN YOU PRIORITISE MINE FIRST?
We ship all orders based on a first come first serve basis, but in saying this we understand that many of our customers may want to have their order shipped as soon as possible for whatever reason, and while we do our best to ensure we ship all orders as fast as possible some people need their orders sooner than others whether its due to being an urgent birthday gift, a last minute purchase for your Valentine or any other number of reasons, we always love to help and that’s why we offer you the option to choose priority handling (VIP Upgrade) and shipping at the checkout for a small additional charge.
The VIP upgrade will ensure we prioritise your order and process it as fast as possible, this only alters the processing time which is normally 3-7 days, and this does not alter the delivery time frames as mentioned above.
DO YOU CHARGE A SURCHARGE FOR BAD ADDRESSES?
No, we go to great lengths to ensure the information we provide to couriers is accurate to avoid delays in the shipping process, so if we think we have a wrong or bad address we will contact you to confirm your details, of course if we miss such a case we will cover the cost of any redirection or redelivery fees.
DO YOU HAVE A STORE FRONT WHERE I CAN VIEW YOUR PRODUCTS AND PICK UP MY ORDER?
Unfortunately no we don’t, to be able to offer our products at such amazing prices we need to keep costs low and as such we are an online only retailer. By being an online retailer we are not required to pay high rents as required by many retail locations.
CAN I PICK UP FROM YOUR WAREHOUSE INSTEAD OF HAVING MY ORDER DELIVERED?
Due to security issues we do not allow pickups from our warehouse, all orders must be shipped to the shipping address as stated on the order.